From Yes And to Wizard of OZ: How I Applied my Creative Background to Unlock Innovation in User Research?
Earlier this year on a user research contract with a UK transport company I had the pleasure of working with a very innovative and creative service designer. We both had backgrounds that spanned across academia and the arts, this shared understanding that led us get to rich conversations about how to work and try out…
Why You Need Creativity for Successful Digital Transformation
In this post I start exploring the role that creativity and creative methods can play in in helping organisations make the significant changes needed. On a basic surface level, most people have an intuitive understanding that creativity is needed to help unlock innovation and innovation is needed as part of the process of enabling change.…
My Consulting Offer: Part 1: The speed and scale of digital change
Something I’ve been reflecting on recently is why might you be interested in hiring me in particular as a business consultant. To give context in this blog post I outline some of the key business theories that highlight the need for digital transformation. These theories explain that large established organisations need to evolve significantly and…
The UK Has a Productivity Problem. The Solution is here, It’s called the 4th Industrial Revolution
The UK has had a productivity issue for many years, but it experienced a dramatic downturn since the 2008 financial crash. The issue is significant as workers in the USA, France and Germany all generate almost 20% more income from each hour they work. Whilst workers in the UK have similar incomes to those in…
A Dysfunctional Passport Service – Part 3 – The Final Chapter
In two earlier blog posts I outlined the poor customer service I’d experienced from the UK passport service. I outlined how my application had been suspended following a lack of response to emails I’d not received, how I’d received misleading information and how staff were unable to resolve issues or to provide reliable misinformation. These…
Designing a Dysfunctional Service Part 2. The Sage Continues
Back in April I wrote a blog post outlining my frustration with my experience of applying for a passport. I outlined some of the poor customer service I experienced. At that point I’d received a notification that my application had been withdrawn because I’d not replied to emails, I’d not received because they’d been sent…
We Should Apply Design Thinking to Avoid Rail Strikes
I’ve been thinking about the rail dispute / strikes scheduled for next week across the UK. Here are a few of my thoughts. We need to take a holistic approach that looks at both staff concerns and how to improve service. At the moment, our rail service is a mess. Customers pay too much for…
My Background and How it Informs my Approach
Just to give a little bit of an overview about how my background gives me deep insight into issues with the adoption of contemporary digital technology. One of the digital concepts I am most interested in is smart cities. Understanding the potential of smart cities requires thinking from a multidisciplinary perspective, it is as a…
Human Centred Design In Smart Cities
As should be apparent from the ideas outlined in this blog post, I see my interest in the ideas of design, systems thinking, community engagement and smart cities as very much interconneted. I have argued that I believe that effective design, especially design that is concerned with complex problems, requires community involvement. I have also…
Putting the Human into Human Centred Design
This blog post focuses on the relationships between power, user research and design. Consideration of power and empowerment was central to my PhD research, and my community sector roles as well as my user research work. Based on all of these I believe that it is impossible to achieve anything more than incremental change without…
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Digital Tim 