Digital Tim’s Blog

 

Why You Need Creativity for Successful Digital Transformation

In this post I start exploring the role that creativity and creative methods can play in in helping organisations make the significant changes needed. On a basic surface level, most people have an intuitive understanding that creativity is needed to help unlock innovation and innovation is needed as part of the process of enabling change.…

A Dysfunctional Passport Service – Part 3 – The Final Chapter

In two earlier blog posts I outlined the poor customer service I’d experienced from the UK passport service. I outlined how my application had been suspended following a lack of response to emails I’d not received, how I’d received misleading information and how staff were unable to resolve issues or to provide reliable misinformation. These…

Designing a Dysfunctional Service Part 2. The Sage Continues

Back in April I wrote a blog post outlining my frustration with my experience of applying for a passport.  I outlined some of the poor customer service I experienced.  At that point I’d received a notification that my application had been withdrawn because I’d not replied to emails, I’d not received because they’d been sent…

My Background and How it Informs my Approach

Just to give a little bit of an overview about how my background gives me deep insight into issues with the adoption of contemporary digital technology. One of the digital concepts I am most interested in is smart cities. Understanding the potential of smart cities requires thinking from a multidisciplinary perspective, it is as a…

Human Centred Design In Smart Cities

As should be apparent from the ideas outlined in this blog post, I see my interest in the ideas of design, systems thinking, community engagement and smart cities as very much interconneted. I have argued that I believe that effective design, especially design that is concerned with complex problems, requires community involvement. I have also…

Putting the Human into Human Centred Design

This blog post focuses on the relationships between power, user research and design. Consideration of power and empowerment was central to my PhD research, and my community sector roles as well as my user research work. Based on all of these I believe that it is impossible to achieve anything more than incremental change without…

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