Digital Tim’s Blog.

On this site I am sharing thoughts about how digital technology and creativity can be combined to help solve complex economic and social problems. In short, how to make the world a better place through digital technology.

I apply creativity with an understanding of business to help organisations overcome digital transformation challenges

Ideas that I am interested in include: artificial intelligence, big data, the internet of things, smart cities, collective intelligence and industry 4.0. These have the potential to transform society for the better, but also risk making it worse.

Feel free to add comments, I would also love to hear your ideas.

Latest from the Blog

My blog posts

The UK Has a Productivity Problem. The Solution is here, It’s called the 4th Industrial Revolution

The UK has had a productivity issue for many years, but it experienced a dramatic downturn since the 2008 financial crash. The issue is significant as workers in the USA, France and Germany all generate almost 20% more income from each hour they work. Whilst workers in the UK have similar incomes to those in France, they need to work almost 20% more hours to earn them.

Lack of investment in technology has often been cited as one of the main reasons for Britain’s low productivity. I support that perspective and argue that to regain productivity the UK should rapidly aim to change that, with a focus on the advanced computing technologies such as artificial intelligence that make up industry 4.0. I also provide an overview of how I can help make this change happen. Increasing productivity is about changing business models and processes, not just applying new technologies. It should also be stressed, that these ideas are not just about manufacturing, they are relevant to every sector of the economy.

A Dysfunctional Passport Service – Part 3 – The Final Chapter

In two earlier blog posts I outlined the poor customer service I’d experienced from the UK passport service. I outlined how my application had been suspended following a lack of response to emails I’d not received, how I’d received misleading information and how staff were unable to resolve issues or to provide reliable misinformation. These all continue to manifest in the final part of this saga.

Designing a Dysfunctional Service Part 2. The Sage Continues

Back in April I wrote a blog post outlining my frustration with my experience of applying for a passport.  I outlined some of the poor customer service I experienced.  At that point I’d received a notification that my application had been withdrawn because I’d not replied to emails, I’d not received because they’d been sent to an incorrect email address.  Shortly afterwards I phoned the passport office again and was re-assured, I was told that once my PhD certificate was received my application would be reopened and I would have my new passport soon.  Unfortunately, this was not the case. 

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