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Digital Tim’s Blog.

On this site I am sharing thoughts about how digital technology and creativity can be combined to help solve complex economic and social problems. In short, how to make the world a better place through digital technology.

I apply creativity with an understanding of business to help organisations overcome digital transformation challenges

Ideas that I am interested in include: artificial intelligence, big data, the internet of things, smart cities, collective intelligence and industry 4.0. These have the potential to transform society for the better, but also risk making it worse.

Feel free to add comments, I would also love to hear your ideas.

Latest from the Blog

My blog posts

The Gift of Poor Customer Experience

Today Argos and DHL gave me the gift of poor customer experience. It’s only a gift, for me, because I’ve been working as a user researcher / service designer and so it’s actually useful for me to see what poor customer service looks like. It provides me with insight into how services could be improved. […]

I am a Service Designer

As part of my commitment to personal development, a while back I did a course in service design.  It was an intensive 5 day course delivered by the people who wrote the book on it, the book This Is Service Design Doing (TiSDD).  Something that struck me by the end of the week is that, I am a service designer.  During the week it became apparent that there is a lot that I have done during my lifetime, even if at the time it wasn’t always delivered with a service design label on it. 

The course emphasized that service design is broad and evolving and due to this nobody is an expert in all areas of service design, all service designers have their strengths and weaknesses, so when I say I am a service designer, I am not saying that I already have expertise in everything that could fit within the service design box, nobody can say that.  What I am saying is that I have a lot of skills and experience that can be packaged into a service design box. 

The course focussed on what they defined as the three pillars of service design, research, ideation and prototyping.  I outline below the expertise that I have that fit within each of these pillars. 

From Academia to User Research

In my transition from academia into user research I have found that not only have I been able to bring with me a lot of expertise from my research background, but I have also been able to apply understanding from management roles and facilitation skills from my performance background.

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