Digital Tim’s Blog.

On this site I am sharing thoughts about how digital technology and creativity can be combined to help solve complex economic and social problems. In short, how to make the world a better place through digital technology.

I apply creativity with an understanding of business to help organisations overcome digital transformation challenges

Ideas that I am interested in include: artificial intelligence, big data, the internet of things, smart cities, collective intelligence and industry 4.0. These have the potential to transform society for the better, but also risk making it worse.

Feel free to add comments, I would also love to hear your ideas.

Latest from the Blog

My blog posts

A Dysfunctional Passport Service – Part 3 – The Final Chapter

In two earlier blog posts I outlined the poor customer service I’d experienced from the UK passport service. I outlined how my application had been suspended following a lack of response to emails I’d not received, how I’d received misleading information and how staff were unable to resolve issues or to provide reliable misinformation. These all continue to manifest in the final part of this saga.

Designing a Dysfunctional Service Part 2. The Sage Continues

Back in April I wrote a blog post outlining my frustration with my experience of applying for a passport.  I outlined some of the poor customer service I experienced.  At that point I’d received a notification that my application had been withdrawn because I’d not replied to emails, I’d not received because they’d been sent to an incorrect email address.  Shortly afterwards I phoned the passport office again and was re-assured, I was told that once my PhD certificate was received my application would be reopened and I would have my new passport soon.  Unfortunately, this was not the case. 

We Should Apply Design Thinking to Avoid Rail Strikes

I’ve been thinking about the rail dispute / strikes scheduled for next week across the UK. Here are a few of my thoughts. We need to take a holistic approach that looks at both staff concerns and how to improve service. At the moment, our rail service is a mess. Customers pay too much for […]

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