Digital Tim’s Blog.
On this site I am sharing thoughts about how digital technology and creativity can be combined to help solve complex economic and social problems. In short, how to make the world a better place through digital technology.
I apply creativity with an understanding of business to help organisations overcome digital transformation challenges
Ideas that I am interested in include: artificial intelligence, big data, the internet of things, smart cities, collective intelligence and industry 4.0. These have the potential to transform society for the better, but also risk making it worse.
Feel free to add comments, I would also love to hear your ideas.
Latest from the Blog
My blog posts
As should be apparent from the ideas outlined in this blog post, I see my interest in the ideas of design, systems thinking, community engagement and smart cities as very much interconneted. I have argued that I believe that effective design, especially design that is concerned with complex problems, requires community involvement. I have also argued that smart cities are an example of complex environments that require community involvement in design to achieve effective and impactful results.
This blog post focuses on the relationships between power, user research and design. Consideration of power and empowerment was central to my PhD research, and my community sector roles as well as my user research work. Based on all of these I believe that it is impossible to achieve anything more than incremental change without challenging existing power structures. As such vested power interests and existing organisational structures and hierarchies are amongst the most significant barriers to improving user experience in most organisations.
Since starting to work in the field of user experience I have become increasingly aware of dysfunctional products and services. My tolerance for them has also decreased as I have become aware of how they could or perhaps even how they should be improved.
Over the last few months I have experienced one of the worst experiences of customer service I have every received. It was from the UK passport system, HM Passport Office. If they were deliberately trying to design a dysfunctional system, I’m not sure what else could be done to make it worse.